Shop Policies

All work displayed on this site is created by Mindi Alexander via Graphink Fusion and is copyright protected under United States law and may not be used without written permission. Graphink Fusion does not give permission for any of our creations or products to be listed on any third-party sites without our consent. Clients also understand that we will not produce products using supplied material if it is copyright protected.

All custom, personalized, and made-to-order items are final sale and are not eligible for return, refund, or exchange under any circumstances, except as outlined in the Custom Item Defects & Resolution section below.

Non-custom items may be considered for return at our sole discretion and must meet all of the following conditions:

• Item is unused, unworn, unwashed, and in original condition
• Item is returned in original packaging with all tags attached
• Return request is submitted within 72 hours of confirmed delivery
• Approved returns are subject to a 5% restocking fee
• Original shipping fees are non-refundable
• Return shipping is the responsibility of the buyer

Approved returns must be shipped within 3 business days of return authorization. Items returned outside this window will be refused. Refunds, if approved, are issued only after inspection. Items showing signs of use, wear, washing, damage, or odor are not eligible for refund. Exchanges are not offered.

Custom, personalized, and made-to-order items are final sale. However, if you believe your item has a manufacturing defect, please contact us within 48 hours of confirmed delivery. Defects are limited to production errors such as:

• Incorrect personalization, name, date, or design not matching the approved order
• Major print flaws not caused by normal variation
• Physical damage directly attributable to the production process

All defect claims are reviewed at the sole discretion of Graphink Fusion. If a defect is confirmed, we may, at our discretion, repair the item or replace the item.

Refunds are not guaranteed and are not issued for custom items. Claims submitted after 48 hours, or items that have been used, worn, washed, or altered, are not eligible for review.

Product images, mockups, and descriptions are provided as visual references only. Due to differences in materials, printing methods, screen settings, lighting, dye lots, and production processes, minor variations may occur. Such variations are normal and do not constitute grounds for returns, refunds, replacements, or charge disputes.

Orders are considered final once submitted or payment is authorized. Because many items are custom, personalized, or produced immediately after purchase, orders cannot be canceled, modified, or changed for any reason once placed.

Processing time refers to the time required to produce your item. Shipping time refers to carrier transit after shipment. Once a package is marked as delivered by the carrier, responsibility transfers to the buyer. Graphink Fusion is not responsible for lost, stolen, or misdelivered packages after delivery confirmation. Delivery disputes must be resolved directly with the shipping carrier.

By completing a purchase, submitting payment, or authorizing an invoice, you acknowledge that you have read, understood, and accepted all policies stated above. These terms apply to all purchases without exception.

Creative services are billed using one of the following methods, based on project scope:

• Flat-rate pricing at $75 per hour, with a one (1) hour minimum
• Flat-rate pricing includes a specified amount of design time and revisions
• Any requests beyond the agreed scope will be billed at an hourly rate

Up to two (2) revision rounds are included unless otherwise specified in writing. Additional revisions, concept changes, or new creative direction are billed at $75 per hour, calculated in 15-minute increments.

Significant changes after client approval may require a revised time estimate.

Payment is required prior to the release of final design files. For multi-step or extended projects, a 50% deposit may be required before work begins.

Invoices not paid within agreed terms may delay project completion.

Upon full payment, the client receives usage rights to the final approved design for its intended purpose. Graphink Fusion retains the right to display completed work for portfolio, marketing, or promotional use unless otherwise agreed in writing.

Due to the custom nature of creative services, design fees are non-refundable once work has begun, regardless of project completion status or client cancellation.

• Reproduced on additional products
• Printed through third-party vendors
• Used for branding, logos, packaging, or marketing
• Modified, resold, or distributed

Editable source files, vector files, and print-ready CMYK files are not included unless explicitly quoted. Unauthorized use may result in additional licensing fees or revocation of usage rights.