Made with care. Built on a real timeline.

When you submit a custom request, fill out every section that applies to your order. If something is left blank or unclear, we will follow up before we start. Your production timeline does not begin until we have everything we need.

We will reach out once if information is missing. All questions will be sent together in a single message. We ask that you respond completely — partial responses push your timeline back.

If we do not receive a complete response within 48 hours, your order may be cancelled, refunded, or held — at the owner's discretion depending on where the order stands.

Every custom order goes through a digital proof before anything is pressed or produced. You will receive a link to review your design and leave feedback or approval directly in the proof. Production does not begin until you have approved your proof.

Your order includes up to 2 proof corrections. Each correction round should include all requested changes at once. Additional revisions beyond 2 may be subject to a revision fee.

Proof responses are required within 48 hours. If we do not hear back, your order may be cancelled, refunded, or held — at the owner's discretion depending on where the order stands.

Once a proof is approved, your order moves immediately into production. Changes requested after approval may not be possible and could result in additional charges.

We do not accept returns or exchanges on custom orders. Your approved proof is your confirmation that the design is correct.