We love connecting with our customers! Whether you have a question about your order or just want to say hello, we’re here for you.
At GRAPHINK FUSION, every message matters. We’re a small business built on creativity, care, and personal connection — so when you contact us, you’re talking directly to someone who loves what they do (that’s Mindi!).
Thank you for supporting handmade and for being part of our growing community. We look forward to helping you create something meaningful!
Please note that all items are handmade or made to order. Minor variations in color, size, and placement are normal and expected.
By placing an order, you acknowledge that you have reviewed and agreed to:
- Product descriptions
- Care instructions
- Processing and shipping timelines
- This FAQ and all store policies
For accuracy and faster response times, all order-related questions are handled via email only. Please fill out the this form and include your order number.
Sorry, we are unable to answer social media messages regarding orders as social media usernames do not match order records.
Why might my item look slightly different than the mockup?
Product photos and digital mockups are visual references only. Items are produced using various materials and printing methods, minor variations may occur. These variations are normal and are not considered defects.
What is the difference between processing time and shipping time?
Processing time is the time it takes us to make the items in your order. However, shipping time is carrier transit time after your order ships from us. This varies by carrier and is out of our control.
How long does it take for my order to ship?
While we aim to ship as quickly as possible, most orders ship within
3–10 business days, depending on the item. This does not include weekends, holidays, or transit time. Orders placed on weekends begin processing the next business day.
How do I know my order has been shipped?
You will receive a shipping confirmation email when your order ships that will include a tracking number. Don't see it yet? Be sure to check your spam folder or contact us for further assistance.
My tracking says delivered, but I don’t have my package. What should I do?
Please be sure to check around your home, with household members, and with nearby neighbors. If it is still missing, please contact USPS or UPS directly. Once it is marked delivered, the carrier must assist further.
My tracking hasn’t updated yet. Is something wrong?
Tracking updates may be delayed. This can mean the label was created but not scanned yet or the carrier has not processed the scan.
This is common and usually resolves once the package enters transit.
What does "Shipping Label Created, USPS Awaiting Item" mean?
This indicates the shipping label has been created, but the package has not yet been scanned by USPS. Check back for further updates once that updates in their system.
My package arrived damaged. What do I do?
Shipping insurance depends on the option selected at checkout. First Class Shipping does not have insurance, however, Priority Shipping includes up to $50 insurance. Insurance claims must be filed directly with USPS.
Can I cancel or change my order?
Orders cannot be changed or canceled once placed and all sales are final. Due to personalization, many items are custom made to order and cannot be resold.
Can I combine multiple orders?
Unfortunately, orders cannot be combined. Shipping costs are calculated based on weight and packaging requirements.
I forgot to use a discount code. Can it be added?
Sorry, discount codes cannot be applied after an order has already been checkout.
I entered the wrong shipping address. Can it be fixed?
Address changes are only possible before a shipping label is purchased. Please email me right away with your order number.